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Shipping policy

The current turnaround time is 2-3 business days, this does not include shipping time. 

Please take a moment to review our Shipping Policies as it varies for each shipping service:
You can see the Shipping service chosen by finding your order on the My Account page.

Note: The Craft House Collective will not have any additional information about the shipment status once the carrier has accepted the package. We can only see what the carrier provides with the tracking service. Please reach out to the shipping carrier for any updates on "tracking". The Craft House Collective is not responsible for misdeliveries due to an incorrect address provided. No claims can be made on incorrect addresses.

USPS First Class Package (uninsured):

  • Lost(Misdelivered)/Stolen Packages -
    • Please reach out to your local USPS office and have them do a “GPS locate” on where the package was delivered. If needed, The Craft House Collective can provide a copy of the shipping label to aid in the search. We (The Craft House Collective) are not responsible for Lost or Stolen packages. 
  • "Return to Sender" -
    • If a package is returned to us, we will happily resend the item back to the buyer (at an additional charge). Due to the custom nature of the items, we are unable to refund "Return to sender" items.

USPS Priority Mail (insured):

  • Lost(Misdelivered)/Stolen Packages -
    • Please contact us as we will be sure to file a claim with the shipping partner. Once the claim is approved, we will provide you with a few options to assist (refund or remake the items sent)
  • "Delivered, Left With Individual"  -
    • If USPS states they left the package with an Individual (ex. Apartment Staff), it is unlikely a claim can be processed. The customer will be required to reach out to USPS to have a "GPS locate" done on the delivery. Please feel free to contact us and we can provide a copy of the shipping label.
  • "Return to Sender" -
    • If a package is returned to us, we will happily resend the item back to the buyer (at an additional charge). Due to the custom nature of the items, we are unable to refund "Return to sender" items.

 UPS Ground (insured):

  • Lost(Misdelivered)/Stolen Packages -
    • Please contact us as we will be sure to file a claim with the shipping partner. Once the claim is approved, we will provide you with a few options to assist (refund or remake the items sent)
  • "Return to Sender" -
    • If a package is returned to us, we will happily resend the item back to the buyer (at an additional charge). Due to the custom nature of the items, we are unable to refund "Return to sender" items.